Refund Policy

1. Refund Eligibility

Refunds or replacements are available under the following conditions:

• Account credentials don't work at the time of delivery
• Account is already logged in by another device
• Account is suspended or disabled at delivery
• Account doesn't match the product description

Note: Claims must be made within 24 hours of purchase with valid proof.

2. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Account works at delivery but stops working later
• User changes account password or recovery information
• Account is banned due to user's activities
• User shares account with others
• Claims made after 24 hours of purchase
• User violates Google's Terms of Service
• Digital products that have been accessed/downloaded

3. Refund Process

To request a refund or replacement:

1. Contact support within 24 hours of purchase
2. Provide order ID and account credentials
3. Submit proof of the issue (screenshots/video)
4. Wait for our team to verify your claim
5. Receive replacement account or refund (if approved)

4. Replacement Policy

We prefer to offer replacements rather than refunds. If eligible:

• You'll receive a replacement account of equal or higher value
• Replacement is provided within 24-48 hours
• Only one replacement per order is allowed
• Replacement must be claimed within 24 hours

5. Refund Timeline

If a refund is approved:

• Refunds are processed within 3-5 business days
• Amount is credited to your CherryMails balance
• Bank transfers may take 7-10 business days
• Processing fees are non-refundable

6. Proof Requirements

Valid proof must include:

• Clear screenshots of error messages
• Timestamp showing issue occurred within 24 hours
• Unmodified account credentials
• Video proof (if requested by support)

7. Bulk Orders

For bulk orders (10+ accounts), special refund terms may apply. Contact support for details before placing large orders.

8. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by providing additional evidence. Our decision after escalation is final.